Terms and conditions

Who we are and how to reach us

Reagenda is a service of ReagendaCita. For anything about these terms, a complaint or your data, write to us at contacto@reagendacita.com.

You can also write to us on WhatsApp at +52 660 212 3068, before or after you sign up. That number is for WhatsApp messages only: it does not take calls. Anything about your personal data, ask for in writing by e-mail, as the privacy notice explains.

What Reagenda does

Reagenda watches the appointment portal of the United States consulates and, when a date appears that is earlier than yours and passes the filters you chose, moves your appointment, already booked, to that date. That is the only thing it does.

It does not fill in forms, prepare you for the interview, pay consular fees or advise you on your visa.

Do you promise me the visa?

Reagenda does not promise that you will get the visa.

The interview and the decision belong to the consulate alone. An earlier appointment changes when the consulate decides, not what it decides.

Do you promise me an earlier date?

Nor do we promise that your appointment will be moved earlier.

We watch the portal and try all the time, but whether an earlier date appears depends on what the portal releases.

We are not the government

Reagenda is not affiliated with the United States government, its embassy or its consulates.

We have no access to the portal that is faster than, or different from, anyone else’s. We do what you could do by watching the portal yourself, only without stopping.

There are official ways

The embassy and the consulates have their own ways to look for an earlier appointment: you can reschedule yourself in the portal when a date appears, and they sometimes offer programs to speed up certain cases, at their own cost. Using Reagenda is one more option, not a replacement for those ways.

We act on your behalf

When you connect a portal account, you authorize us to use it on your behalf for the one thing Reagenda does: sign in, see the available dates and reschedule your appointment. Nothing you could not do yourself.

You give that authorization for each account, and we keep when you gave it. You withdraw it whenever you want by deleting the account from your panel.

Every move counts

The portal limits how many times you can reschedule an appointment, and the portal sets that number. Each time we move your appointment, you use one of those reschedules. Your filters (the locations, the dates and the days of advance that work for you) are how you decide which moves are worth it.

What is up to you

• The portal account is yours, or you have permission to act for every person on its application.
• What you tell us is true.
• Outside Reagenda, you look after your portal password and do not share it.

Plans and prices

There are two ways to pay:

• One payment: a fixed amount you pay once, before we start. With it you go first in line and we watch your appointment until we move it earlier once. When we move it, we finish looking for that account; if you want us to go on, you choose a plan again.
• Paying per day gained: a starting payment for watching your appointment, once, and then an amount for each day we move your appointment earlier. It ends when we move your appointment once: the amount for the days moved earlier is then due, and it must be paid before you choose a plan again.

The current amounts are in your panel, in the currency of the country of your appointment —Mexican pesos in Mexico, US dollars in every other country— and with VAT (IVA) included; Mexico’s are also on the home page. We always charge you the rate you accepted when you chose your plan: if prices change later, they do not change for you.

For now Reagenda does not issue invoices (CFDI).

Dates on Telegram

Apart from moving your appointment, you can subscribe, per country, to a read-only Telegram channel where, every time we check the portal, we post the consulate dates we saw and did not take for a client. You do not need to connect a portal account.

• It is paid by the week or by the month, by card, through Stripe, and it renews by itself at the end of each period until you cancel it from your panel. The current prices are in your panel, in the currency of the channel’s country and with VAT (IVA) included; your subscription keeps the price you took it at.
• When you pay, we give you a link to join the channel, which works for one person for one day. While your period is paid, you can be in the channel; if a period ends unpaid, we take you out of the channel.
• The dates we post are the ones the portal showed when we checked it, and they can disappear at any moment. We cannot promise that any is still available or that you can take it.
• The channel is for you: do not share its link or what is posted in it.

Recommendations and partners

• When you create your account you can write the code of whoever recommended us, or it comes filled in if you arrived through their link. It can only be added when you create the account and is not changed afterwards. Using it does not change what you pay.
• Partners are people Reagenda invites to recommend it. A partner earns a percentage of every fixed payment —the one payment and the daily plan’s initial payment— of whoever creates their account with their code; not of the amounts for days moved forward or of Dates on Telegram subscriptions, and never of their own payments. Reagenda sets each partner’s percentage, and a change applies to the payments that settle afterwards.
• What is earned adds up by month. On the 1st of each month we transfer to the partner, to their Stripe account, what they are owed, if it reaches the minimum Reagenda sets and their account can already receive payments; if not, it is added to the next month. A commission already earned is never reduced or taken away. Stripe’s fees for these transfers are paid by Reagenda.
• Commissions are counted and transferred in Mexican pesos. On a payment made in another currency, they are counted on the pesos Stripe credited for it, after its fee for converting it. We can only transfer to partners with an account in Mexico.
• A partner only sees how many people came with their code, how many connected an account and how many made a fixed payment: nothing about them. If a transfer fails, it is shown in their panel and we look into it before trying it again.
• If someone stops being a partner, they stop earning commissions from that moment, and what they already earned is still transferred to them.

Refunds

• The one payment is not refunded, in full or in part, once paid. It is used up when we move your appointment earlier once, or when your appointment date arrives without our having found an earlier one. Nor is it returned if you remove the account before then.
• The starting payment of the per-day plan is not refunded once paid: it pays for watching your appointment, which starts at that moment.
• The amount for the days gained is charged only after your appointment has really moved, so there is nothing to refund for a move that did not happen.
• The Dates on Telegram subscription is not refunded for the current period: if you cancel it, you stay in the channel until the end of the paid period and it no longer renews.

The service starts right away, as soon as you pay. That is why the right to cancel a distance purchase within the following five days (article 56 of the Federal Consumer Protection Law) does not apply.

If Reagenda does not give you what you paid for because of a failure of ours, you keep the rights the law gives you (articles 92 bis and 92 ter of the Federal Consumer Protection Law). Nothing in these terms limits them.

When your appointment date arrives

When your appointment date arrives we no longer move it, on any plan.

How to stop using Reagenda

You turn the watching off or remove an account from your panel, at once, without writing to anyone. No plan to move your appointment renews by itself or charges you again unless you choose it. The Dates on Telegram subscription does renew by itself: you cancel it from your panel whenever you want, and it ends at the end of the paid period.

Payments

Payments are processed by Stripe, in any country; it receives what the charge needs: the amount. It also charges the Dates on Telegram subscription, and sends you its own receipts. Reagenda never sees or keeps your card details. If a charge does not look right to you, write to us at contacto@reagendacita.com.

What we answer for

We answer for doing what we say, with the care we describe here and on the home page.

We do not answer for the decisions of the portal or the consulate, for the portal being unavailable, or for someone else taking a date before we do. None of this limits the responsibility the law does not allow to be limited.

Changes to these terms

Each change is a new version, with its date. If a change touches what we sell, what it costs or what we answer for, we tell you before it applies and ask you to accept it again. Other changes apply when they are published.

If you do not accept a new version, you keep what you already paid for until it ends, and you can cancel.

Governing law and complaints

These terms are governed by the laws of Mexico.

If you have a complaint, write to us at contacto@reagendacita.com or on WhatsApp at +52 660 212 3068. We answer within 7 business days at most, at no cost.